We are dedicated to providing a high quality and reliable service for our members and we want every user to get the very best experience from their membership.

Be polite.
Politeness makes our dealings with others so much more rewarding (for them and for us) and leads to better communication all round. Being pleasant and respectful in your communications will also help to create a good first impression with the Love Shaadi members that you contact and increase your chances of finding your ideal partner.

Respect the feelings of other members.
Be sensitive to the needs and feelings of others. When you are in contact with another member, please be aware that you are unlikely to agree on everything. Everyone has his or her own opinions. Please respect these.

Be honest.
Trust and honesty are integral to all relationships. Be honest in your communications with others. If you are asked a question that you do not feel comfortable answering, then say so. It is up to you to decide what information you want to reveal about yourself. You are in complete control.

Reply to all messages.
Even if you are not interested in the person who has sent you the message, please say so. This member has summoned the courage to contact you and it is courteous to make the effort to reply. Who knows, he or she may turn out to be more suited to you than their profile suggests!

Do not use language that is offensive or disrespectful.
Our aim is to provide a secure and respectful environment for all members. Any member who receives an offensive or disrespectful message from another member may report it, in confidence, to our team. If you are tempted to use offensive or disrespectful language in your communications, please be aware that you are unlikely to benefit from your membership by doing so.

Please remember that it is your responsibility to report to us any member who is not conducting himself/herself in an appropriate manner. You may do this in complete confidence. Our aim is to offer the best possible service to our members but we do need our members’ help and support to do so.

Safety, Privacy & Security

We will not pass on information about you or reveal your identity to any other person or organisation without your consent. This means that the details you provide us – including email address and contact numbers – will remain safe on our secure servers. Same is true for any photographs you may choose to upload: you decide who gets to see them. All your details are kept encrypted and kept in a separate database away from the website. Your Passwords and security questions are encrypted in our databases.

Please be assured that no one else will receive your details unless you want them to. We will never pass on your details to any third party or other member on our service. No one will judge or pass comment. This service exists for you and because of you - and you can rely on our discretion and confidence at every stage.

Terms and Conditions

NO RESPONSIBILITY

The Service may from time to time contain links to other Internet sites and resources ("External Links"). You acknowledge that we are not responsible for, and have no liability as a result of the availability of External Links or their contents. We suggest that you review the terms of use and privacy statements of such External Links prior to using them.

We reserve the right to send electronic mail to you, for the purpose of informing you of changes or additions to the Service, or of any related products and services. We reserve the right to disclose information about your usage of the Service and demographics in forms that do not reveal your personal identity.

By using this website, you agree to be bound to the following Terms and Conditions. If you do not agree with these terms and conditions then you are not authorised to use or access this web site. The application form is a contractual offer by you to us subject to these Terms and Conditions and no others.

Membership Conditions

1.    Your membership is for your sole, personal use only. You may not authorise others to use your membership, and you may not assign or otherwise transfer your account to any other person or entity.

Liability

2.    We do not accept any liability for your conduct or behaviour after an introduction has been made nor for any information being forwarded on to a third party.

3.    It is possible that other customers or users (including unauthorised users, or 'hackers') may post or transmit offensive or obscene materials on the site and which you may be involuntarily exposed to such offensive and obscene materials. We are not responsible for the use of any personal information which you may choose to disclose, or as a result of using, our services. Please carefully select the type of information which you post on the site or release to other customers.

2.    Availability
You acknowledge that it is technically impossible to provide the Site free of faults and that we do not undertake to do so; that faults may lead to the temporary unavailability of the Site; and that the operation of the Site may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks. We and/or our suppliers may make improvements and/or changes in or to the Site at any time.

You acknowledge that we are not responsible for suspension of the Service, regardless of the cause of the interruption or suspension.

3.    Links
This Site may contain hyperlinks to other web sites. The products and services offered by us are sometimes through third party companies. These third party companies will provide additional products and services for and on our behalf. By using any of these third party companies, you are agreeing to be bound by, and comply with, their terms and conditions or terms of service. These third party companies are not parts of or associates of our Company and under no circumstances shall we be liable for any losses or damages caused by a third party company. Such limitation shall also apply with respect to damages incurred by reason of other services or goods received through a recommended third party company. If you accept any products or services offered by a third party company, then all communication must be between you and the third party company. We will not be responsible or liable for any communication or misrepresentation of the third party company. You acknowledge and agree that we are not responsible for the availability of such external sites, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites. You agree and acknowledge that you are solely responsible for evaluating any goods or services offered by us or third parties via the Site and that we will not be a party to or in any way responsible for any transactions between you and third parties. Any dissatisfaction or violation of terms and conditions by either party should write an official letter to us stating all facts and instances.

4.    Intellectual Property and Use of Software
You acknowledge that all copyright, trademarks and all other intellectual property rights in the Content shall remain vested in us or our licensors. Your use of any software that is made available to download from the Site or via any hyperlink contained on the Site ('Software') is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ('Licence Agreement'). You may not install, copy or use any Software which is accompanied by or includes a Licence Agreement unless you first agree to the terms of such Licence Agreement. All title, copyrights and other intellectual property subsisting in this site or in any artwork connected with the site belong to us and will remain our property at all times.

5.    Security

Your account is private and should not be used by anyone other than you. You are responsible for all usage or activity on the Service by users using your password, including but not limited to use of your password by any third-party.

You are responsible for the security and proper use of your user names and passwords used from time to time in connection with the Site and must take all necessary steps to ensure that they are kept confidential, secure, used properly and not disclosed to unauthorised people. You must immediately inform us if there is any reason to believe that your user name or password has or is likely to become known to someone not authorised to use it or is being or is likely to be used in an unauthorised way. If you forget or lose a password or user name you must contact us and satisfy such security checks as we may operate. We reserve the right to suspend user name and password access to the Site and the Services if at any time we consider that there is or is likely to be a breach of security. We reserve the right (in our sole discretion) to require you to change any or all of the passwords used by you in connection with the Site. You must immediately inform us of any changes to the information you supplied when registering for the Site.